Refund policy

Return & Warranty Policy

At GenJewel Co., we stand behind the quality of every piece we create. Your satisfaction is our priority.

6-Month Guarantee

All products are covered by a 6-month guarantee from the date of delivery. This covers any manufacturing defects or issues related to craftsmanship.

Returns & Exchanges

If you experience any issues within the 6-month period, you are eligible for:

• Full Refund, or
• Exchange for a new item

How It Works

• Contact our support team to start your return or exchange.
• We will provide you with a prepaid shipping slip.
• Securely package your item and send it back using the provided label.

Conditions

• Items must be returned within the 6-month guarantee period.
• Product must not be intentionally damaged or altered.
• Original proof of purchase may be required.