Shipping policy
Shipping Policy
Effective Date: 4/24/2026
At GenJewel Co., we aim to deliver your order as quickly and smoothly as possible.
Processing Time
- Orders are typically processed within 1–3 business days.
- Orders are not processed on weekends or holidays.
Shipping Time
- Estimated delivery times will be provided at checkout.
- Shipping times may vary depending on location and carrier.
Delays
- While we strive for timely delivery, delays can occasionally occur due to high demand, weather, or carrier issues.
- Please allow up to 2 weeks from the shipment date for your order to arrive in case of unexpected delays.
Shipping Confirmation & Tracking
- Once your order has shipped, you will receive a confirmation email with tracking information.
- Tracking updates are provided by the shipping carrier and may take time to update.
Lost or Stolen Packages
- GenJewel Co. is not responsible for lost or stolen packages after they have been marked as delivered by the carrier.
- If you experience an issue, please contact the carrier directly or reach out to us for assistance.
Incorrect Shipping Information
- Customers are responsible for providing accurate shipping details.
- We are not responsible for orders shipped to incorrect addresses provided at checkout.
Contact Us
For any shipping-related questions, please contact us at:
Email: Genjewelco@gmail.com